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Privacy Policy & Terms of Use

About Welcome to Puerto Rico! makes available to you a wide range of information, documents, communications, files, text, graphics, publications, content, tools, resources, and services about Puerto Rico.

We can be reached via email at

Last updated on Monday, May 13, 2019.

Please read the terms of use carefully before using this website.


Your privacy is important to Welcome to Puerto Rico and we will treat any of your information with care.

Our Privacy Statement lets you know how we handle both personally identifiable information you share with us through our digital communication vehicles and non-personally identifiable information that we may automatically collect.

Personal Information Collection

You may use our websites, digital newsletters and other forms of internet-based communications to learn about Welcome to Puerto Rico! products and services without disclosing any personal information beyond what you provided when requesting information. We may ask you to provide us with personal information, for example, to access or use certain features or if you request additional information from our partners. Information that may be requested by Welcome to Puerto Rico! may include, but is not limited to: contact information, such as name, address, email address, and telephone number; demographic information, such as household information, age group, etc. and information about your travel interests.

Personal Information Uses

It is Welcome to Puerto Rico's policy to treat any personally identifiable information submitted via our website as strictly confidential. Welcome to Puerto Rico! does not make your personal information available to third parties for any reason.

Welcome to Puerto Rico! may use the information you voluntarily offer to inform you directly about information, products or services that may be of interest to you, improve content on our website or electronic newsletter, or to assist with marketing research. We may disclose your personal information as required by law, in conjunction with a public records request, government inquiry, or in litigation or dispute resolution.


We use tracking tools such as cookies, or other technologies or methods of integration that may be placed in the browser of your device (e.g., computer or mobile phone) to collect non-personally identifiable information such as internet protocol (IP) addresses to provide us with general location data, sometimes across multiple devices. We may share with our service providers your IP address to monitor how effective our advertisements are at inspiring you to visit Puerto Rico. IP addresses may also be collected for marketing purposes when you take other actions like submitting a form on the website or clicking on an email link. When users with an IP address in the EU or an unknown location arrives on, they will see language on pages where we enable cookies. If you do not wish to accept the cookies, you may set your browser to reject the cookies (consult the instructions for your browser on how to do this), although doing so may affect your experience with certain functionalities on the website.

Intellectual Property Rights

You acknowledge and agree that Welcome to Puerto Rico! and/or its licensors own all legal right, title and interest in and to the website, including, but not limited to, graphics, user interface, scripts and software used to implement the website, and any software provided to you as a part of and/or in connection with the website,which includes any and all intellectual property rights that exist therein, whether registered or not, and wherever in the world they may exist. You further agree that Welcome to Puerto Rico! contains proprietary and confidential information that is protected by applicable intellectual property and other laws, including, but not limited to, copyright. You agree that you will not use such proprietary information or materials in any way whatsoever except for use of the website in compliance with these Terms of Use. No portion of the website may be reproduced in any form or by any means, except as expressly permitted in these Terms of Use.

Unless otherwise specified, the materials and services on this website are for your personal and non-commercial use, and you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the website without the written permission from Welcome to Puerto Rico!

Limitation of Liability

Welcome to Puerto Rico! is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions or defects arising out of your use of this website or with respect to the material provided or contained in this website.

In no event shall Welcome to Puerto Rico! be liable for any special, indirect, incidental, consequential damages or other damages of any kind, resulting from whatever cause, including but not limited loss of use, loss of profits, loss of data or loss of business opportunity. Notwithstanding the above, in no event shall Welcome to Puerto Rico's liability to you for any and all claims, damages, losses, and causes of action of any type exceeds the among paid by you, if any, for accessing this website.

Links to Outside Websites

This website may contain links to third party websites not controlled by Welcome to Puerto Rico!, which therefore are not covered by this privacy statement, such as those belonging to Welcome to Puerto Rico! partners and advertisers. We recommend that you check the privacy statement of other websites you visit before providing any personal information.

Data Storage

We will keep your information for as long as we need it for the purpose for which it is being processed. For example, when you request a additional information from us, we will keep the information related to your order so we can fulfill the specific request you have made. After that, we will keep the information for a period which enables us to handle or respond to any questions or concerns related to the request. The information may also be retained so that we can continue to improve your experience with us.

We will actively review the information we hold and delete it securely, or in some cases, anonymize it, when there is no longer a legal, business or customer need for it to be retained. If you stop interacting with us, we will remove or anonymize your information after 7 years.

Access and Portability of Data

You have the right to review your information at any time. If you would like to review your information within our contacts database, please contact info at If a user requests access to this data, Welcome to Puerto Rico! will provide the user with a copy of the data in either .csv or .xls format within 30 days.

Modification of Personal Data

You have the right to ask Welcome to Puerto Rico! to modify personal data if it is inaccurate or incomplete. To request changes to personal data, please contact

Data Deletion

You have the right to request that Welcome to Puerto Rico! permanently delete any personal data that we may have stored about you, including email tracking history, call records and form submissions. To request deletion of data, please contact

Data Processing

You have the right to request that Welcome to Puerto Rico! stop the processing of your personal information for marketing purposes including analytics for the purposes of targeted marketing, including online advertising. Contact if you would like to request that we stop processing your data for marketing purposes.


We do not want to send you information you do not want to receive. All of our email newsletters include links in the footer of the email for managing all aspects of your subscription, including the ability to globally unsubscribe from such communications. You may also contact to request to be opted out of our email communications.

Changes to Privacy

Welcome to Puerto Rico! retains the right to change this Privacy Policy Statement. For your benefit, we will post changes to this page in a timely manner.


Content and information contained in this website has been compiled by the Welcome to Puerto Rico!, based on data submitted directly from local tourism promotion partners and business entities, provided "AS IS" and without warranties of any kind, either express or implied. While every effort is made to ensure the accuracy of this information, all data is subject to change without notice. Travelers are advised to contact individual businesses or organizations to obtain information to their satisfaction before traveling. Links to third-party websites are provided as a convenience to users; Welcome to Puerto Rico! does not control or endorse the content or make any claims to the accuracy of the content.

Google Analytics

User information from the Welcome to Puerto Rico! website is collected primarily to provide a more efficient experience. uses "cookies" "pixel tags" and "spotlight tags", to provide more relevant content, advertising, and to improve the website. These may be small text files which are put on your computer or small graphic files. Information provided through these methods is anonymous in nature. If you wish, you may set your browser to refuse cookies. Some cookies may remain on your computer until you manually delete them.

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help the website analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google offers opt-outs for analytics and for Google's remarketing services.

Google's use of your IP address and other data held by Google is governed by your preferences within Google's product suite and Google's privacy policies. Visit Google's website for to view their privacy policies and opt-out options. In addition, this website may use third-party and partner advertiser cookies, pixel tags, or spotlight tags on select web pages. The purpose of these types of cookies, pixels, and tags is to collect and aggregate statistics about your visit to our website and/or to provide relevant re-marketing to you. These companies and partners may use information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. These cookies do not contain personally identifiable information.

Service Contact

We work hard to handle your information responsibly. If you have any questions or problems, please contact us with at We hope that we will be able to resolve any concerns you may have.

Did You Know?

Puerto Ricans cannot vote in presidential elections and have only one representative in Congress, who also cannot vote.