Tourist Information


Take some time and travel to a tropical island. Hire a cast of thousands to play friendly, welcoming people most of whom speak English (in addition to their native Spanish). When you are looking for exotic locations, miles upon miles of white sand beaches, plus an unbelievable rain forest and mountains, you come to Puerto Rico.

Puerto Rico is a modern progressive and civilized vacation spot that maintains the charm and hospitality of days gone by. You will find everything that the Caribbean has to offer in this all around family destination - and with it is a people whose warmth is equaled only by the sunshine that graces its shores.

Before you go on your trip to Puerto Rico, find out all the basics and all the facts.

When to Go

Puerto Rico enjoys year round summer temperatures, an average annual temperature of 80°F (26°C). The peak tourist season is between December and April, but this has more to do with the climate in U.S. mainland than anything else. July and August represents another peak tourist seasons. The best time to avoid the crowds is the low season between May and November, which, unfortunately, coincides with hurricane season (officially -- from June 1 to November 30). In recent years, Puerto Rico has also become popular Spring Break destination.

How to Get and Around Puerto Rico

It's easy to find your way to and around. There is a wide selection of flights and cruises to Puerto Rico, and there are several ways of getting around when you arrive.

Best Places to Visit in Puerto Rico

Looking for the best of the best? Ask anyone individual and you will get as many different answers as people you ask. Each person sees a different picture of Puerto Rico. Sights, sounds and experiences will forever be embedded in the memories of those who come to visit. The Best of the Best by Frommers offers recommendations to visitors for a must see places, cities, or scenery.

Time

Atlantic Standard Time (AST) (EST +1; GMT -4) all year around, which means that the island does not observe Daylight Saving Time (one hour later than Eastern Standard Time (EST) from October to April, and the same as Eastern Daylight Saving Time from the first Sunday in April to the last Sunday in October).

For the exact time of day call: 787-728-9595.

Gateways & Flying Times

    From Puerto Rico To By Air By Sea
    New York 3 ½ hours 2 ½ days
    Los Angeles 8 hours 10 days
    Miami 2 ½ hours 2 days
    Atlanta 3 ¼ hours  
    Washington, DC 3 ½ hours  
    Chicago and Dallas 4 ½ hours  
    Toronto 4 ¼ hours  
    Europe 8 hours 14 days
    Madrid 7 ¾ hours  
    Paris 10 hours  
    Brussels 10 ¼ hours  
    London 12 hours  
    Caracas 2 1/2 hours  
    Mexico City 5 3/4 hours  
    Sao Paolo 11 hours  

Estimated travel time to arrive to major cities and other attractions from San Juan.

    From To Time (hours) Kilometers/Miles
    San Juan Aguadilla 2 130km/81mi
    Camuy Caverns 1 ½ 80km/55mi
    El Yunque ¾ 55km/35mi
    Fajardo ¾ 54km/34mi
    Mayagüez 2 ½ 160km/98mi
    Ponce 1 ½ 112km/70mi

Tourism Brochures and Other Literature

The Puerto Rico Tourism Company, the island's official tourist center, produces and distributes several publications. The most popular is Qué Pasa! magazine, a bimonthly magazine that extols Puerto Rico's vast number of tourist attractions and natural wonders available throughout the island. Featuring outstanding photography and packed with information, every issue of Qué Pasa! includes useful and fully updated lodging and restaurant listings, detailed full-color maps for touring the Island, engrossing feature articles plus vital information on Puerto Rico's history, local cuisine and night life, arts and crafts, folklore, sports and much more.

For a full information package, call the Puerto Rico Tourism Company at 1-800-866-7827. The official tourism guide is the Que Pasa! magazine, it includes information on accommodations, restaurants, shopping centers, casinos, transportation services, special events and fiestas.

Some other magazines and guides to look for include: Tables Magazine, Places to Go, San Juan Guide, Bienvenidos and Go To Puerto Rico Travel Planner.

You can also buy maps practically at any store or gas station. Many recommend the Puerto Rico Adventure Map, which contains the most current and accurate map information available. If you are renting a car, the car rental agency may also provide you with a map, usually by request.

If you prefer to study your route before traveling you can purchase or download maps online.

Accommodations

Puerto Rico offers a huge variety of lodgings that will appeal to a multiplicity of personalities and pocketbooks. There are 13,000 hotel rooms available in Puerto Rico (2010), 50% are located in the San Juan area. The government sponsors "Paradores Puertorriqueños", a group of 18 inns located throughout the island. Quality and prices varies among the group. A centralized reservation and information system has been set up. (From the U.S., call 1-800-443-0266. Outside of the San Juan metro area, call 1-800-981-7575. Within the San Juan area, call (787) 721-2884.)

If you are planning on renting, buying or leasing property on the island, Real Estate Agencies offer a variety of services, whether it is a small quiet home or a vacation rental, real estate agents will provide you with the information you need. There is a wide selection of rental properties available in San Juan and throughout the island at beach and resort areas.

Courtesy & Dress

Puerto Ricans are a gentle and friendly people. The island feels more like Latin America than the United States. Swim wear is fine for the beach and leisure wear for the resorts, but elsewhere a little dressing up is in order. Night time in San Juan is somewhat informal.

Light and loose cotton clothing is the best bet year-round for Puerto Rico's warm tropical climate. Pack a sweater for cool season evenings or if you plan to visit the mountain regions.

There are no nudist facilities (camps and/or beaches) in Puerto Rico. Nudism is illegal in Puerto Rico.

Getting Married in Puerto Rico

Puerto Rico is the perfect destination for an unforgettable wedding. The island provides a wide range of location options that you can choose from, colornial forts, sandy beaches and tropical forests.

Learn all about how to apply for a marriage lincense in Puerto Rico.

Health and Medical Facilities

Health standards in Puerto Rico are generally comparable with those of the United States, its medical facilities are among the finest in the Caribbean. There are physicians and hospitals in all cities. For more information contact the "Departamento de Salud" (Department of Health), (787) 766-1616.
Physicians 1 doctor per 523 people
Hospital beds (1 per 381 persons) (1993-94)
Infant mortality rate: total: 9.14 deaths/1,000 live births (2006 est.)

Handicapped Facilities

For information call: (787) 721-2800, Ex. 1549.

Medications

Bring enough prescription medication for your stay. Unexpected delays and extended stays can upset your medication regimen. Similar to the United States, pharmacists cannot distribute prescription medications without authorization from a doctor.

Vaccinations

No vaccinations are required for visitors to Puerto Rico. However, those arriving from, or transiting through countries where a health epidemic has been formally declared, may need proof of vaccination before they can enter the island.

Vital Records

Puerto Rico Department of Health issues certified copies of Puerto Rico birth certificates, death records, marriage licenses, and divorce decrees for events that occurred within Puerto Rico.

For faster service, visit one of the many offices located throughout the island.

Personal Safety

Robbery and theft does happen occasionally as any place else, but you need not be concerned. Just don't be too careless. Women can wear as much jewelry as they want anywhere (as the locals do) with no fear.

Always keep a copy of your documents with you. Take precaution and make copies of your important documents. Keep a copy at home. Take a copy with you and leave the originals in a safe place in your hotel room or wherever you are staying.

Travel Insurance

It is a good idea to take out travel insurance covering cancellations, lost or stolen property, injury, and illness. You're likely to have partial or complete coverage.

Some credit and charge cards provide health insurance for travelers.

Currency

Puerto Rico is a commonwealth of the US and uses the dollar. The US dollar is often referred to as the "peso."

Currency Exchange

Currency Exchange can be arranged through many institutions in Puerto Rico, including:

  • Banco Popular. Foreign currency exchange: any branch. International division, second floor, 1500 Ponce de León, corner Europa, Santurce, (787) 723-0077.
  • Caribbean Foreign Exchange. 201B Tetuan, Old San Juan. (787) 722-8222.
  • Thomas Cook Foreign Exchange. International Airport, Isla Verde. (787) 791-1960, (787) 791-2233. Popular Center Building, Hato Rey (787) 754-2228.
  • Scotia Bank of Puerto Rico. Canadian exchange only. Any branch. (787) 758-8989.
  • Western Union. Cable money transfer. All Pueblo supermarkets (800) 325-4046.

Banking hours are 9am to 3:30pm.

Currency Exchange Rates

US$ 1.00 = AU$ 1.20 CA$ 1.06 NZ$ 1.35 0.50 EUR .74 JPY 122.1
Note: These rates are not updated daily and should be used as a guideline only.

Travellers' Checks, Debit and Credit Cards

All major credit cards are widely accepted: American Express, Visa, Diner's Club, Discovery, Master Card and other Bank credit cards. You can also access your money at thousands of ATMs throughout the island.

Relative Costs

Budget meal: US $3-15
Moderate restaurant meal: US $15-30
Top-end restaurant meal: US $30 and up

Budget room: US $40-75
Moderate hotel: US $75-200
Top-end hotel: US $200 and up

Taxes & Tips

Puerto Rico has a 5.5% sales tax. Municipalities have the option of imposing an additional sales tax of up to 1.5% (effective on November 15, 2006). In addition, in the event that the governor determines an insufficiency in collections for the general fund an additional 1% to the central government will be imposed.

Tipping is much the same as in the States. In hotels, major restaurants and nightclubs services charges are usually included. However, many inexpensive restaurants do not add service charge. If it isn't, tip between 15% and 20%.

Read about other travel tips.

Business Hours

Most commercial businesses operate from 8:30am or 9am to 5pm Monday through Friday. Government offices are open 8:30am to 4:30pm. Banking hours are 9:30am to 3:30pm. Department stores and malls are generally open Monday through Thursday and Saturday from 8am to 6pm On Friday, stores have a long day: 8am to 9pm. Many stores also open on Sunday from 11am to 5pm.

Casinos

They are located in many hotels around the Island. Proper dressing should be observed by men and women. People under 18 are not allowed.

Sports

Puerto Ricans love sports. Any sport you can do in the Caribbean, you can do in Puerto Rico.

Liquor Laws

You must be 18 years old to purchase liquor in stores or buy drinks in hotels, bars, and restaurants. A municipal statute forbids alcohol consumption on the streets of many cities, like San Juan. It is illegal to operate motor vehicle at or above .08 blood alcohol level.

Festivals

You will find a full calendar of events to choose from throughout the year. Every year, each town celebrates a patron saint festival. The festivities include crafts, music, food, parades and religious processions. The activities usually take place at the town plaza. In addition, festivals featuring something special about each town is celebrated, like the San Sebastian Street Festival, the Ponce Carnival, and the Aibonito Flower Festival, among many others.

Shopping

Shoppers from the Caribbean and beyond are drawn to metropolitan San Juan, Plaza Las Americas in Hato Rey is the largest shopping mall in the Caribbean, containing 190 stores, including J.C. Penney's, Sears, Macy's, and dozens of smaller stores for clothing, gifts, electronics, cosmetics, etc. (787) 767-1525. Other commercial centers: Plaza Carolina in Carolina, Río Hondo in Levittown, Plaza del Carmen in Caguas and Mayagüez Mall in Mayagüez, Plaza de Aguadilla in Aguadilla, and Plaza del Caribe in Ponce.

In almost all cities there are regional commercial centers. Retail stores like: Sears, Wal-Mart, Kmart and JCPenny anchor shopping centers and malls alongside locally owned shops and island chain stores.

Do not forget that Puerto Rico is a large producer of rum, with many different types ranging from light rums for mixing with soft drinks to dark brandy-type rums. Hand made cigars can still be found in Old San Juan and Puerta de Tierra. A wide variety of imported goods from all over the world are available. Local artesanías include wooden carvings, musical instruments, lace, ceramics, hammocks, masks and basket-work.

Craft Shops

For information about island crafts and visits to island artisans, contact:

  • Fomento Crafts Program (787) 758-4747 Ext. 2291.
  • Puerto Rico Tourism Company artisan office (787) 721-2400 Ext. 2201, 2080.
  • Institute of Puerto Rican Culture Popular Arts Center (787) 722-0621.

Tourism (2010)

Tourist Arrivals: 3,737,142
Cruise Passagers: 1,191,055
Hotel Rooms: 13,311
Average Length of Stay (nights): 2.6

Economic Development

Puerto Rico Industrial Development Company, (888) 577-4326.

Chamber of Commerce

Puerto Rico Chamber of Commerce/Camara de Comercio, (787) 721-6060.

Foreign Chamber of Commerce

Puerto Rico Chamber of Commerce in the U.S., Box 899, Ansonia Sta., New York, NY 10016.

Customs and Immigration

There are no passports or visas necessary for United States citizens, which mean that US citizens can travel freely in and out of the island without going through immigration or customs. US citizens only need to have some form of official government issued picture identification to enter Puerto Rico such as a current driver's license or a photo-identification card issued to non-drivers by a state's motor vehicles department. For additional information, contact your local U.S. embassy. or call the Puerto Rico State Department at (787) 722-2121.

Citizens of other countries have the same requirements as for entering the USA. Potential visitors must first obtain a visa, either a non-immigrant visa for temporary stay or an immigrant visa for permanent residence. The 90-day "visitor" visa is a non-immigrant visa to enter the United States temporarily. Those planning to travel to Puerto Rico for a different purpose, such as study or temporary work, must apply for specialized visas (either an M-1 or F-1 class). A visa is not a guarantee of entry into Puerto Rico. The bearer of a visa is subject to inspection at the port of entry by U.S. Department of Homeland Security officials who have authority to deny admission (Homeland Security Advisor, La Fortaleza, P.O. Box 9020082, San Juan, PR 00902-0082 - 787-977-7730 / 7731).

At the airports in Puerto Rico, your luggage will be inspected by the U.S. Department of Agriculture to make sure you are not carrying prohibited fruits and plants to the mainland. Avocado, papaya, coconut and plantain can be taken to the U.S.; mango, sour sop, passion fruit and plants potted in soil cannot. Travelers carrying undeclared prohibited items will be fined on the spot. Articles from Vietnam, North Korea, Kampuchea or Cuba, illegal publications, lottery tickets, chocolate liqueurs or pre-Columbian artifacts may not be brought into the country.

Passing through customs should be routine and quick. If you are taking prescription drugs, make sure you have a copy of the prescription with you; otherwise you could be held up.

If you want a copy of what is and is not permitted back on the mainland, write the U.S. Agriculture Department, Animal and Plant Health Inspection Service, 4700 River Road, Riverdale, MD 20737 or call (787) 796-1650.

Traveling with Pets

Before taking a flight with your animal, have your veterinarian examine your pet to ensure that it is healthy enough to make the trip. Airlines and State health officials generally require health certificates for all animals transported by air. You will be required to: 1) Outfit your pet with a sturdy collar and two identification tags. The tags should have both your permanent address and telephone number and an address and telephone number where you can be reached while traveling. 2) Rabies quarantine certificate from veterinary doctor stating that pet has had a rabies shot. For more information contact the U.S. Department of Agriculture Puerto Rico office, Veterinary Division at (787) 766-6050.

Traveling with Firearms

According to Federal Regulations, anyone carrying a firearm, must declare the firearm upon check-in, complete a Declaration of Armed Individual, and ask for further instructions.

On July 22, 2004, President George W. Bush signed into effect the Law Enforcement Officers Safety Act of 2004 (LEOSA). This law creates a mechanism by which qualified active and retired sworn law enforcement officers are permitted to carry a concealed weapon anywhere within the jurisdiction of the United States, subject to certain limitations, provided that officers are carrying their official badges and photographic identification.

The title defines the term "state" to include the District of Columbia, Puerto Rico, and all US possessions excluding the Panama Canal Zone.

For rates and further information on automobile transportation contact Puerto Rico's main maritime shipping agency; Sea Star Line, (www.seastarline.com) (787) 721-2330 or toll-free at 1 (877) 775-7447.

For information on estimated tax liability contact the Puerto Rico Treasury Department ("Departamento de Hacienda, Negociado de Arbitrios Generales"), at (787) 721-1257. You can also contact the Office of Excise Taxes at (787) 721-6237 or (787) 721-0338 for assistance.

Embassies & Consulates

Because Puerto Rico is part of the United States, Puerto Rico is represented abroad by US Embassies and Consulates.

Puerto Rico hosts Consulates from 42 countries from the Western Hemisphere and Europe. Most consulates are located in San Juan.

Puerto Rico Tourism Company Offices

The Puerto Rican Tourism Company operates offices around the island and numerous regional offices in countries around the world. Some of them listed below.

Puerto Rico Main Office
La Princesa Bldg. #2 Paseo La Princesa
Old San Juan, P.R. 00902

P.O. Box 902-3960
San Juan, P.R. 00902-3960
(787) 721-2400
1-800-866-7827

New York
135 West, 50th Street, 22nd Floor
New York, NY 10020
(212) 586-6262 / (800) 223-6530

California
3575 W. Cahuenga Blvd., Suite 405
Los Angeles, CA 90068
(323) 874-5991 / (800) 874-1230 - Ext. 10

Canada
6-295 Queen Street East
Suite 465
Brampton, Ontario L6W 4S6
(416) 368-2680 /
(800) 667-0394 within Canada only

Spain
Calle Serrano 1, 2 A
28001 Madrid
34-91-431-2128

Germany
Schenkendorfstr.1
65187 Wiesbaden
49 611 2676710

Emergency Numbers

In Puerto Rico in the case of an emergency (police, ambulance or fire), call 911. If there is no 911 service or for non-life-threatening emergencies, such as a traffic accident without injuries, call the Puerto Rico police department phone number, which is generally the regional prefix plus 2020.

Helplines and Agencies

  • Emergency Services: 911
  • Police: 787-343-2020
  • Ambulance: 787-343-2222
  • Civil Defense: 787-724-0124
  • Fire Department: 787-343-2330
  • F.B.I: 787-754-6000
  • U.S. Secret Service: 787-766-5539
  • U.S. Coast Guard: 787-729-6770

Other important numbers:

  • Abuse of Minors: 787-749-1333
  • American Red Cross Blood Bank: 787-759-7979
  • Federal Marshals: 787-766-6000
  • Federal Secret Service: 787-766-5539
  • Federal Emergency Management Agency (FEMA): 787-729-7637
  • Humane Society of Puerto Rico: 787-720-9398
  • Tourist Information: 787-722-1709
  • Toxic, chemical and oil spills: 1-800-424-8802

Other Resources


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Did You Know?

Puerto Rico does not utilize Daylight Saving Time.